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Downstream Boatworks: Refund and Returns Policy
Our Commitment to QualityAt Downstream Boatworks, we take immense pride in our craftsmanship. Every pair of custom solid wood oars and heavy-duty trailers is engineered and built to handle the most rugged waters in the West. If you are not completely satisfied with your gear purchase, we are here to make it right.
5-Year Industry-Leading Oar Warranty- Manufacturing Defects: All Downstream Boatworks custom oars and paddles carry a 5-Year Warranty against manufacturing and structural defects. If an item fails due to a workmanship error, we will repair or replace it at no cost to you.
- General River Wear & Tear: Damage resulting from normal use, boulder impacts, wrap friction, or user accidents is not covered under the structural manufacturing warranty. However, we want to keep you on the water—all non-warranty damage can be professionally repaired or replaced at our Missoula workshop at a fair cost to the buyer.
Standard Returns, Refunds & ShippingStandard retail returns are accepted within 30 days of purchase for unused items in original condition, excluding gift cards and custom-commissioned wood oars. A receipt or digital proof of purchase is required.
- The Refund Process: Once inspected at our workshop, approved refunds are processed back to your original payment method within a few business days.
- Shipping Logistics: Email info@downstreamboats.com to authorize returns before mailing items to our Missoula workshop. Return shipping costs are the buyer’s responsibility and are non-refundable; for high-value items, trackable shipping or insurance is recommended.
Need Help?Contact us directly at info@downstreamboats.com for any questions related to warranties, custom repairs, refunds, and returns.
